TÉCNICAS E ESTRATÉGIAS DE SUPORTE SAP AMS
Learn proven strategies & techniques to achieve your goals. Gain insights from years of experience. Boost your success!
Course Content
TÉCNICAS E ESTRATÉGIAS DE SUPORTE SAP AMS is a beginner-level Udemy course taught by Bruna Paes. It runs 2h 37m, is taught in Portuguese, and includes a certificate of completion. Learners rate it 4.6 out of 5 from 59 reviews, with 112 students enrolled. It is a paid course, first published July 2024.
Bruna Paes, a seasoned SAP Consultant with over 7 years of experience, is here to help you master SAP Support! As a SAP Systems Information graduate, Bruna specializes in SAP Support processes, having worked with major clients including Petrobras, Grupo O Boticário, Honda, Perdigão, and Vale.
Bruna is a recognized SAP instructor for beginners, an SAP ASUG influencer, an Easysapers Ambassador, and a LinkedIn Creator. She's the driving force behind "Descubra Sua Nova Carreira" (#MaismulheresnoSAP), a project dedicated to democratizing SAP knowledge and encouraging women to enter the SAP field.
This course provides practical strategies and techniques Bruna has developed to quickly resolve SAP errors, optimize your time, and improve client satisfaction.
Who is this course for?
This course is designed for:
- Individuals looking to enter the SAP market.
- Those starting their SAP career.
- SAP consultants seeking to enhance their skills.
- SAP system users aiming to improve daily tasks.
Learn how to:
- Interpret and assertively analyze SAP errors.
- Propose faster solutions.
- Master probing techniques to improve your SAP AMS support.
Course Content:
Module 1: Introduction to SAP AMS
- Aula 1: Introduction - SAP AMS Course
- Aula 2: Welcome and Questions - SAP AMS Course
- Aula 3: Objectives and Target Audience - SAP AMS Course
- Aula 4: AMS Test - SAP AMS Course
Module 2: Basic Concepts of SAP and AMS
- Aula 5: Contractual Indicators - SAP AMS Course
- Aula 6: What is AMS? - SAP AMS Course
- Aula 7: Introduction to SAP - SAP AMS Course
- Aula 8: Conceptualizing SAP Modules - SAP AMS Course
- Aula 9: SAP Integrations - SAP AMS Course
- Aula 10: Mandant - SAP AMS Course
- Aula 11: Transactions vs. Tables - SAP AMS Course
- Aula 12: Request - SAP AMS Course
- Aula 13: SOLMAN - SAP AMS Course
- Aula 14: Profile and Authorizations - SAP AMS Course
Module 3: Probing Techniques in AMS Support
- Aula 15: Concept of Incident - Probing Techniques Part I
- Aula 16: Concept of Request - Probing Techniques Part II
- Aula 17: Questions in First Response - Probing Techniques Part III
- Aula 18: Incident vs. Correction - SAP AMS Course
- Aula 19: Concept of Improvement - SAP AMS Course
- Aula 20: Problem - SAP AMS Course
Module 4: Solution Techniques in AMS Support
- Aula 21: Search Mechanism - Solution Techniques Part I
- Aula 22: Solution Techniques Part II - SAP AMS Course
Module 5: Important Transactions for AMS Support
- Aula 23: SE91 - Important Transactions
- Aula 24: SE38 - Important Transactions
- Aula 25: SM30 - Important Transactions
- Aula 26: SE37 - Important Transactions
- Aula 27: STVARV - Important Transactions
- Aula 28: SM37 and ST22 - Important Transactions
Module 6: Navigation for AMS Support
- Aula 29: F1 and F4 - SAP Navigation for AMS Support
- Aula 30: SDMO Transaction - SAP Navigation for AMS Support
- Aula 31: How to Consult Transaction Data in Tables
- Aula 32: SPRO Tip - SAP AMS Course
Module 7: Data Administration and Automation Tools
- Aula 33: LSMW
- Aula 34: SHDB
- Aula 35: SQVI
Module 8: Conclusion - Certificate and Bonus Material
- Aula 36: Certificate and Bonus Material
Ready to advance your SAP career? Join now and let's succeed together!
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