Pesquisa de Satisfação em Service Desk, Help Desk e Suporte
Learn efficient research methods. Boost productivity and find information quickly. Master research skills for academic and professional success.
Course Content
Pesquisa de Satisfação em Service Desk, Help Desk e Suporte is a beginner-level Udemy course taught by Roberto Cohen. It runs 1h 23m, is taught in Portuguese, and includes a certificate of completion. Learners rate it 4.3 out of 5 from 42 reviews, with 153 students enrolled. It is a paid course, first published June 2017.
Discover the power of customer satisfaction research with this comprehensive video course! This collection of nine videos dives deep into understanding your customers and boosting their loyalty.
You'll learn about the significant benefits and advantages of conducting satisfaction surveys, uncovering valuable insights to improve your products and services. We address a common challenge faced by support managers – navigating the complexities of feedback – offering practical solutions.
Explore the most common research methods available, from surveys and questionnaires to in-depth interviews. We'll also showcase helpful tools to streamline your research process.
But it doesn't stop there! Get a wealth of tips and alerts to avoid common pitfalls and traps when designing and implementing your customer satisfaction initiatives.
This course delivers 1 hour and 20 minutes of actionable information, broken down into easily digestible 12-minute video segments – perfect for busy professionals. Start improving customer relationships today!
- Customer Satisfaction Research
- Customer Satisfaction Surveys
- Feedback Collection
- Support Management
- Research Methods
- Customer Loyalty
- Survey Tools
- Data Analysis
- Customer Experience
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