Udemybeginnerja

即戦力となる新人オペレーターを育成し現場リーダーとして頼られるトレーナーになる基本スキル

Master essential communication skills! Learn from a top former call center trainer. Perfect for new hires & career growth. Effective training techniques explained.

4.3(17)
105students
54m
Certificate
悠稀智惠 Yuki Chie
悠稀智惠 Yuki Chie電話・接客・営業販売・スピーチ・プレゼン・セールス

Course Content

即戦力となる新人オペレーターを育成し現場リーダーとして頼られるトレーナーになる基本スキル is a beginner-level Udemy course taught by 悠稀智惠 Yuki Chie. It runs 54m, is taught in Japanese, and includes a certificate of completion. Learners rate it 4.3 out of 5 from 17 reviews, with 105 students enrolled. It is a paid course, first published January 2025.

  • Course Overview & Instructor Introduction: Get to know the course structure and your experienced instructor.

  • The Role & Responsibilities of a Trusted Trainer: This section dives into what it means to be a valuable trainer on the front lines. We'll cover:

    • Essential Trainer Roles: Understand the core responsibilities of a successful trainer.
    • Trainer Accountability: Explore the key responsibilities and obligations you'll hold.
    • Must-Have Skills: Identify the crucial abilities required to excel.
    • Addressing Skill Gaps: Learn how deficiencies can impact performance and how to prevent them.
  • Effective Onboarding: Transforming New Hires into High Performers: Master the fundamentals of training new team members to quickly become productive. Key topics include:

    • Essential Principles for New Hire Training: Understand the foundational concepts for successful onboarding.
    • Comprehensive Training & Key Skills: Develop effective training strategies and essential skills for new operators.
    • Powerful Feedback Techniques: Learn how to deliver constructive and impactful feedback.
  • Mastering Evaluation & Feedback: Develop the skills to provide meaningful and actionable feedback.

    • Appropriate Evaluation for New Hires: Understand the best practices for assessing new employee performance.
    • Fair & Objective Evaluation Criteria: Learn how to establish clear and unbiased evaluation standards.
  • Boosting New Hire Growth: 5 Essential Trainer Secrets: Discover practical strategies to foster development and motivation. Learn:

    • 5 Secrets to Becoming an Exceptional Trainer: Practical tips for maximizing your impact.
    • Avoid Demotivating Behaviors: Identify and eliminate the 5 absolute NO-NO attitudes that kill motivation.
    • 5 Proven Ways to Inspire Enthusiasm: Discover effective motivational techniques and encouraging phrases.
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