Tactics for Tackling Difficult People in Life and Work

Learn to Effectively Manage Difficult Behavior

Are you seeking strategies to navigate challenging interactions at work or in your personal life? This course is designed for anyone who wants to confidently address difficult behavior and resolve frustrating situations.

Key Benefits:

• Master Difficult Conversations: Gain practical skills to successfully settle interactions that often feel unresolved.
• Handle Unpredictable People: Learn techniques to manage seemingly impossible situations involving uncooperative bosses, demanding co-workers, difficult customers, challenging patients, or even members of the public exhibiting unpleasant behavior.
• Improve Relationships: This course isn't just for the workplace. Discover strategies to improve your relationships with partners, family, and friends.
• Identify Difficult Personalities: Learn to recognize seven common difficult character types and identify patterns in their behavior.
• Develop Effective Strategies: Understand how to prepare yourself to become more effective in your relationships, leading to more positive outcomes.

Course Content:

This 90-minute course features 12 concise video lectures (approximately 50 minutes of video) complemented by downloadable resources for practice and skill enhancement. A reading list is also provided for further study.

Course Structure:

The course is broken down into manageable, bite-sized lectures. We recommend watching each lecture multiple times and incorporating reflection breaks to maximize information retention. Avoid cramming and find a pace that works best for you.

Who Should Take This Course?

This course is ideal if you:

• Frequently encounter challenging behavior in your work, home, or social life.
• Work with colleagues whose behavior is unacceptable, obstructive, or overly demanding.
• Struggle to communicate effectively in certain situations.
• Are regularly subjected to insults, put-downs, or manipulation.
• Have a partner or ex-partner who consistently uses unfair tactics.
• Desire greater confidence in handling situations where others attempt to dominate.

About the Instructor:

Barry Winbolt, MSc, is an experienced relationship consultant, mediator, and writer with over 25 years of experience in training and advising on working relationships, communication skills, and personal development. His workshops are known for delivering practical, immediately applicable skills.

What You'll Gain:

This course provides an essential toolkit for identifying and managing the most common types of difficult behavior, empowering you to create more positive and productive relationships.