Supporting SQL Server ISV Applications

Learn how to effectively support SQL Server applications and deliver exceptional customer experiences with this comprehensive course. Building upon the foundation of "Developing and Deploying SQL Server ISV Applications," this training equips you with the skills to provide top-tier support, regardless of your ISV size or application complexity.

Key topics covered include:

• Customer Recommendations: Master the art of providing tailored recommendations to optimize application usage.
• Customer Implementation Support: Learn best practices for assisting customers with the successful implementation of your SQL Server-based application.
• Database Maintenance: Understand crucial techniques for maintaining the health and performance of your application's database.
• Performance Troubleshooting: Develop strategies for diagnosing and resolving customer SQL Server performance issues.
• Managing Customer Expectations: Learn how to handle challenging customer interactions and address overly-persistent requests.
• Usage Data Analysis: Discover the importance of capturing and leveraging customer usage information for product improvement and support.
• Customer Relationship Building: Build strong, lasting relationships and foster a thriving community around your application.
• Documentation Best Practices: Create clear, concise, and valuable documentation for your users.

This course is ideal for anyone involved in supporting applications that utilize SQL Server for data storage. The concepts and techniques presented are applicable to SQL Server versions from 2005 onward. Whether you're working for a large or small ISV, this course will empower you to provide outstanding support and maximize customer satisfaction.