Salesforce Certified Slack Administrator *NEW For 2025*

Become a Certified Salesforce Slack Administrator

Boost team communication and productivity with the Salesforce Certified Slack Administrator credential. This valuable certification validates your ability to configure and manage Slack effectively, maximizing its potential for organizational success. Whether you're an experienced Slack user or aiming to optimize your workplace, this course provides the knowledge and skills you need.

Who Should Pursue This Certification?

This certification is ideal for professionals who:

• Can implement, configure, and manage Slack across various plans and business scenarios.
• Are confident in recommending optimal policies, settings, and features to meet organizational needs.
• Want to improve communication, collaboration, and productivity within their teams.

Key Knowledge Areas Covered:

This certification delves into crucial aspects of Slack administration, including:

• Admin Roles & Slack Architecture: Understand the different roles and how Slack is structured.
• User Provisioning & Access Management: Learn how to manage user accounts and permissions efficiently.
• Settings, Policies & Channel Structure: Master workspace settings, policies, and effective channel organization.
• App Approval Processes & Integration Governance: Effectively manage app installations and ensure secure integrations.
• Data Security & Compliance: Implement measures to protect sensitive data and meet compliance requirements.
• Process Design & Automation: Leverage Slack's features for workflow automation.
• User Adoption & Engagement Strategies: Drive user adoption and foster a collaborative environment.

Exam Overview:

• Format: 60 multiple-choice/multiple-select questions
• Time Limit: 90 minutes
• Passing Score: 65%
• Cost: USD $200 + taxes (Registration); USD $100 + taxes (Retake)
• Delivery: Proctored online or onsite
• Resources: None allowed
• Prerequisites: None

Note: You can provide feedback on individual exam questions and participate in a short post-exam survey.

Exam Outline:

The Salesforce Certified Slack Administrator Exam assesses your expertise in the following key areas:

1. Fundamentals (9%): Understand user roles, paid plan features, and workspace/org-level settings.

2. Workspace Administration (9%): Learn to create, manage, and optimize workspaces for organizational needs, including Enterprise Grid design and consolidation.

3. Channel & User Group Administration (28%): Master channel setup, permissions, and the strategic use of public/private channels, direct messages, and user groups.

4. User Lifecycle Management (14%): Implement best practices for user authentication, account creation, provisioning (SCIM vs. JIT), and deactivation.

5. App Administration (10%): Understand app interoperability, workflow automation with Workflow Builder, and the app approval process.

6. Security (15%): Identify and implement Slack's security features, governance, risk management, and data protection measures.

7. Enabling Slack Success (15%): Develop a Slack vision, utilize analytics for optimization, and promote user engagement as the organization's Digital HQ.

Ready to advance your Slack administration skills? This certification is a valuable asset for anyone looking to optimize team communication, enhance collaboration, and drive productivity using Slack.