Salesforce Certified Platform Administrator II Questions

Elevate your Salesforce expertise with our comprehensive Salesforce Certified Platform Administrator II program from IT CertifyZone. This advanced training is designed for experienced Salesforce administrators ready to master complex platform configurations and drive significant business value.

What You'll Achieve:

• Scale Sales & Service Cloud: Learn to effectively configure and optimize Sales Cloud and Service Cloud for large organizations.
• Automate Business Processes: Develop sophisticated automation using Flows, Workflows, and Approvals to streamline operations.
• Advanced Reporting & Dashboards: Build powerful, dynamic reports and dashboards for data-driven decision-making and actionable insights.
• Robust Security & Data Quality: Implement enterprise-level security, access controls, and data quality measures to protect your organization's valuable information.
• Embrace Salesforce Innovations: Stay ahead of the curve by leveraging the latest Salesforce features and updates.

Who Should Enroll?

This course is ideal for:

• Certified Salesforce Administrators: Validate and expand your existing skills.
• Experienced Salesforce Professionals: Demonstrate advanced administration best practices and become a trusted advisor.
• Those seeking to design scalable Salesforce solutions and optimize platform performance.

Exam Details:

• Format: 60 multiple-choice/multiple-select questions (+5 unscored)
• Duration: 105 minutes
• Passing Score: 65%
• Cost: $200 (Retake: $100, plus taxes)
• Delivery: Proctored onsite or online
• Version: Based on the Summer ’22 release

Exam Outline - Key Skills Covered:

This exam assesses your practical knowledge and skills as a Salesforce Platform Administrator II. You should have hands-on experience applying the following features and functions:

• Security & Access (20%):
  • Understand and apply sharing models, controlled by parent, hierarchical access, and folder permissions.
  • Manage custom profiles, permission sets, and delegated administration.
  • Evaluate user authentication implications.
  • Configure complex business models including Person Accounts, Accounts, Contacts, and Contact to Multiple Accounts.
• Objects & Applications (19%):
  • Choose the right object enhancements: Master-Detail, Lookup, Junction, Related Lists, Record Types, and utilize Schema Builder and Object Creator.
  • Enhance the UI/UX with Lightning App Builder, Dynamic Forms, Lightning Page Components, Console, and Lightning Page Analyze.
• Auditing & Monitoring (10%):
  • Utilize debug logs and the audit trail for system troubleshooting.
  • Ensure sensitive data compliance in production and sandbox environments.
  • Review and troubleshoot security settings and pending updates.
• Cloud Applications (11%):
  • Master Salesforce products for the sales process: Products, Price Books, Schedules, Orders, and Quotes.
  • Understand Forecasting and Territory Management.
  • Create and maintain Salesforce Knowledge (article record types, data categories).
  • Manage Service Entitlements and entitlement processes.
  • Implement Chat, Case Feed, Service Cloud Console, Experience Cloud sites, and Omni-Channel for customer support.
  • Leverage the Salesforce suite to extend the core platform.
• Data & Analytics Management (13%):
  • Improve data quality using data types, validation, duplicate management, data enrichment, and archiving.
  • Select appropriate analytic tools for complex reporting: Custom Report Types, Reporting Snapshots, Custom Summary Formulas, Bucketing, Joined Reports, Cross Filters, Dynamic Dashboards, and Dashboard Filters.
  • Connect to and manage data outside Salesforce using Big Objects, Data Warehouses, External Objects, Data Lakes, Third-Party Solutions, and Salesforce Connect.
  • Import data using the Data Import Wizard, Data Loader, and External ID.
• Environment Management & Deployment (7%):
  • Utilize Change Sets, Sandboxes, and AppExchange for metadata movement.
  • Best practices for using Change Sets to move metadata between environments.
• **Process Automation (20%):