Salesforce Certified Platform Administrator II Practice Test

Salesforce Platform Administrator II Certification: Master the Exam & Elevate Your Skills

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About the Salesforce Certified Platform Administrator II Credential

The Salesforce Certified Platform Administrator II credential validates your ability to leverage the full potential of the Salesforce platform. This certification is ideal for experienced Salesforce professionals seeking to optimize business processes and unlock advanced features across Sales, Service, and Collaboration Clouds. Prove your mastery of Salesforce's capabilities and become a highly sought-after expert.

Exam Details

• Content: 60 multiple-choice/multiple-select questions + up to 5 non-scored questions
• Time Allotted: 105 minutes
• Passing Score: 65%
• Version: Exam questions align with the Summer '22 release.
• Registration Fee: US$200 + applicable taxes.
• Retake Fee: $100 + applicable taxes.
• Delivery Options:
  • Proctored Exam: Take the exam onsite at a testing center or in an online proctored environment. [Click here for scheduling information](link to scheduling).
• Important: No hard-copy or online materials are permitted during the exam.
• Prerequisite: You must hold the Salesforce Certified Platform Administrator credential before attempting this exam.

Exam Outline: Key Areas of Focus

The Salesforce Platform Administrator II exam assesses your knowledge and practical skills in the following critical areas. Demonstrated hands-on experience is essential for success.

• Security and Access (20%):
  • Understand and apply the sharing model, including controlled-by-parent sharing, hierarchical sharing, and dashboard/report folder access.
  • Manage Territory Management effectively.
  • Compare and contrast custom profiles, permission sets, and delegated administration.
  • Assess the implications of user authentication methods.
  • Manage complex business models involving Person Accounts, Accounts, Contacts, and Contact-to-Multiple Accounts relationships.
• Objects and Applications (19%):
  • Implement solutions to enhance and extend objects using master-detail, lookup, junction objects, related lists, record types, and the Schema Builder/Object Creator.
  • Optimize the user interface (UI) and user experience (UX) with applications like the App Manager, Lightning App Builder, Dynamic Forms, standard Lightning page components, Console, and Lightning Page Analyze button.
• Auditing and Monitoring (10%):
  • Utilize tools for monitoring and troubleshooting system activity (Debug Log, Audit Trail).
  • Ensure sensitive data security in both production and sandbox environments, adhering to business, legal, and compliance requirements.
  • Review and troubleshoot security settings, including pending updates.
• Cloud Applications (11%):
  • Describe Salesforce features for Sales process management, including Products, Price Books, Schedules, Orders, and Quotes.
  • Distinguish between Forecasting and Territory Management capabilities.
  • Create and maintain Salesforce Knowledge (article record types, data categories).
  • Manage Service Entitlements and entitlement processes.
  • Understand customer-agent interaction features (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).
  • Leverage the standard Salesforce suite to extend the core platform.
• Data and Analytics Management (13%):
  • Apply best practices for data quality assessment, improvement, and enrichment (data types, validation, duplicate management, archiving).
  • Select appropriate analytic tools for complex reporting (custom report types, reporting snapshots, charting, summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
  • Manage data outside the Salesforce platform (Big Objects, Data Warehouse, External Objects, Data Lakes, Third-Party Solutions, Salesforce Connect).
  • Utilize tools for data import (Data Import Wizard, Data Loader, External ID).
• Environment Management and Deployment (7%):
  • Manage metadata movement between environments using change sets, sandboxes, and AppExchange.
  • Utilize change sets effectively for metadata deployment.
• Process Automation (20%):
  • Design solutions using