Salesforce Certified Platform Administrator II Exam Prep

Salesforce Certified Platform Administrator II: Master Advanced Salesforce Administration

Elevate your Salesforce expertise with the Salesforce Certified Platform Administrator II certification. This advanced credential is designed for experienced Salesforce Administrators ready to extend Salesforce capabilities and tackle complex business challenges. If you've already earned the Salesforce Certified Administrator credential and are seeking to master Salesforce configuration and maintenance, this is the next step in your Salesforce career.

Who Should Pursue the Salesforce Certified Platform Administrator II Certification?

This certification is ideal for Salesforce professionals with:

• Significant experience as a Salesforce Administrator.
• Hands-on expertise applying Salesforce skills and concepts.
• Completion of the Administer, Extend, and Automate Salesforce (ADX211) course or equivalent knowledge.
• Dedication to studying official Salesforce materials and supplementary resources.
• A comprehensive understanding of Salesforce applications, user functionalities, and configuration options.
• Ability to execute administrative tasks at an expert level.
• Proficiency in leveraging Salesforce features to automate processes and address complex business needs.
• A desire to recommend configuration improvements and stay current with new Salesforce functionalities.

Key Competencies Covered

The Salesforce Certified Platform Administrator II exam assesses your skills in these critical areas:

• Data Access Management: Define granular record and field data access using the sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders, and email folder access. Understand Territory Management implications.
• Custom Object Creation: Create custom objects and establish appropriate relationship types (master-detail, lookup, junction).
• Sales and Service Cloud Configuration: Expertly set up and configure Sales and Service Cloud applications.
• Forecasting Capabilities: Understand and utilize forecasting features for accurate sales predictions.
• Salesforce Knowledge and Entitlements: Configure Salesforce Knowledge and manage entitlement management processes.
• Data Quality Maintenance: Assess, cleanse, and maintain data quality using standard Salesforce tools.
• Sandbox Management: Master sandbox capabilities and tools for seamless data movement between environments.
• Advanced Reporting: Create complex reports using custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters.
• Dynamic Dashboards: Enhance dashboards with dynamic elements and filters for real-time insights.
• Process Automation: Automate complex business processes using flows, workflow rules, approval processes, and formula fields.

Exam Details

• Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions.
• Duration: 105 minutes.
• Passing Score: 65%.
• Registration Fee: $200 USD + applicable taxes.
• Retake Fee: $100 USD + applicable taxes.
• Delivery Options: Proctored test at a testing center or online proctored environment.
• Prerequisite: Salesforce Certified Administrator credential required.
• References: No reference materials allowed during the exam.

Exam Outline: Key Areas

The Salesforce Platform Administrator II exam focuses on these key areas:

• Security and Access (20%): Understand sharing models, profiles, permission sets, user authentication, and complex business models (Person Accounts, Accounts, Contacts).
• Objects and Applications (19%): Master object extensions (record types, Schema Builder) and UI/UX enhancements using Lightning App Builder, Dynamic Forms, and Console.
• Auditing and Monitoring (10%): Utilize debug logs and the audit trail for troubleshooting. Ensure sensitive data security in production and sandbox environments.
• Cloud Applications (11%): Understand Salesforce products for sales processes (products, price books, quotes). Master Forecasting, Territory Management, Salesforce Knowledge, Service Entitlements, and Service Cloud Console.
• Data and Analytics Management (13%): Assess and improve data quality, utilize custom report types, reporting snapshots, and dynamic dashboards for complex reporting. Understand data integration methods (Big Objects, Data Warehouse, Data Loader).
• Environment Management and Deployment (7%): Manage metadata movement using change sets, sandboxes, and AppExchange.

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