Salesforce Certified Agentforce Specialist Exam Prep

Master Agentforce with the Salesforce Certified Agentforce Specialist Course

This comprehensive course is designed for professionals managing Agentforce within their organizations. You'll gain practical skills in leveraging Agentforce's capabilities and integrating it with the Salesforce Platform. This certification validates your ability to apply Agentforce to drive business success and improve customer interactions.

Who Should Take This Course?

This course is ideal for individuals who can already configure and manage Agentforce and possess a strong understanding of Salesforce core functions. You will demonstrate your expertise in:

• Salesforce Customization: Navigating Salesforce tools to create custom solutions, actions, and integrations.
• Prompt Engineering: Identifying optimal use cases for Prompt Builder, managing prompt templates, and utilizing effective grounding techniques.
• Agent Development: Building and tailoring Agentforce agents to meet specific business needs, and testing them thoroughly with the Agentforce Testing Center.
• Data Enrichment: Utilizing the Agentforce Data Library to enhance response accuracy and personalize interactions, including understanding Data Cloud retrievers.

What You'll Learn:

This course empowers you to streamline processes and equip your teams for greater efficiency. You'll learn to:

• Create custom agents with prebuilt skills tailored for various departments.
• Integrate Agentforce agents seamlessly with existing systems.
• Apply best practices for accurate, context-sensitive interactions.

What This Course Does Not Cover:

This course focuses on practical Agentforce skills and does not require prior expertise in:

• In-depth Large Language Model (LLM) configuration or fine-tuning.
• Coding languages like Apex or Python.
• Advanced artificial intelligence (AI) tools.
• Transformer architecture or ROI calculations.
• White space analysis or experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.

About the Agentforce Specialist Exam:

Prepare for the Salesforce Certified Agentforce Specialist exam with this course. The exam assesses your knowledge and skills in:

• Content: 60 multiple-choice questions + up to 5 unscored questions
• Time: 105 minutes
• Passing Score: 73%
• Fees: Free registration; retake fee of USD 100 + applicable taxes
• Delivery: Proctored exam at testing centers or online
• Rules: No reference materials allowed.
• Prerequisite: None

Exam Outline:

The Salesforce Certified Agentforce Specialist Exam covers these key areas:

• Prompt Engineering (30%): Determining when to use Prompt Builder, selecting appropriate user roles for prompt template management, identifying considerations for prompt template creation, and choosing the right grounding technique. You'll also learn the process of creating, activating, and executing prompt templates.
• Agentforce Concepts (30%): Understanding how Agentforce agents function, leveraging standard and custom topics and actions, managing agent adoption and user security, and utilizing the Testing Center for agent testing. Includes deploying agents from sandbox to production.
• Agentforce and Data Cloud (20%): Improving response accuracy and personalizing answers using the Agentforce Data Library and Data Cloud retrievers.
• Agentforce and Service Cloud (10%): Building agents to answer questions from Knowledge articles, connecting agents to digital channels, and identifying the correct generative AI features in Agentforce for Service scenarios.
• Agentforce and Sales Cloud (10%): Identifying the correct generative AI features in Agentforce for Sales scenarios, and determining when to use Agentforce Sales Agents (SDR and Sales Coach).