Process Design and Development

Did you know that fewer than 2% of companies truly reach World Class performance after embarking on a quality journey? (Source: ASQ Discoveries Study 2016). Many factors contribute to this challenge. This course dives into the essential elements needed to achieve sustained operational excellence.

Often, organizations introduce Lean as a method for continuous improvement, focusing on eliminating waste within existing processes. While this is valuable, a deeper understanding of process design and development is crucial. Effective quality control (QC) at the point of work, built upon established process standards, is also vital. Furthermore, quality assurance (QA) and risk mitigation strategies, which heavily rely on process standards, are key to preventing issues and ensuring consistent results. These four areas – process design, QC, QA, and continuous process improvement – all require specialized skills and are necessary for achieving World Class performance.

Many believe the technical aspects of process design are often overlooked. This online course provides you with the foundational building blocks and essential language for process thinking and process development. Learn a structured approach – a "Lean Logos," if you will – to effectively discuss, standardize, and visualize your work.

This course is designed for a wide audience: whether you're a Lean Six Sigma belt practitioner, a business analyst, or a manager responsible for organizational processes, you'll gain valuable insights into process management and acquire practical tools to apply immediately in your own work. You'll learn how to improve process efficiency, reduce process risk, and ultimately drive operational excellence.