Order Management Administrator Accredited Professional

Validate your Salesforce Order Management skills with the Order Management Administrator Accredited Professional credential. This credential confirms your ability to configure and manage Salesforce Order Management solutions, making you a valuable asset for businesses leveraging Salesforce for order processing.

Who is this credential for?

This exam is designed for Salesforce Partners with access to Partner Learning Camp and the Partner Community. Ideal candidates possess a strong understanding of Order Management principles and the Salesforce platform, with the ability to troubleshoot common platform issues. Typically, successful candidates have 2-3 years of Salesforce experience and are familiar with:

• Salesforce Administration in Lightning Experience: (Administrator or Advanced Administrator certification recommended, but not required)
• Declarative Tooling: Extending platform functionality with tools like the Platform App Builder (recommended, but not required)
• Data Management: Creating objects, defining security models, managing sharing rules, and configuring access control.
• Process Automation: Utilizing Flow Builder and Process Builder.
• Salesforce Core Architecture & Standard Features: A solid understanding of the platform's foundation.
• Order Management Best Practices: Implementing efficient and effective order processes.
• B2C Commerce Order Flows: Basic understanding of order processing within B2C Commerce.

Is this exam right for you?

This guide helps you determine if you're prepared for the Order Management Administrator Accredited Professional exam. It outlines the target audience, recommended training, study materials, and a comprehensive list of exam objectives. For optimal results, combine practical experience with resources from Partner Learning Camp and independent study.

Exam Details:

• Format: 60 multiple-choice/multiple-select questions
• Time Allowed: 90 minutes
• Passing Score: 67%
• Version: Based on Salesforce Summer ’24 release
• Registration Fee: USD 150 (plus applicable taxes)
• Retake Fee: USD 150 (plus applicable taxes)
• Delivery Options: Proctored exam available onsite or online
• References: No external resources permitted during the exam
• Prerequisites: None

Exam Outline: Key Knowledge Areas

The Order Management Administrator exam assesses your knowledge and skills in these core areas:

• Order Management Basics (17%): Understand the value proposition of Salesforce Order Management and its integration with the Salesforce core architecture. Learn to articulate the extensible nature of the platform and its ability to work with third-party systems.
• Process Automation and Integrations (27%): Demonstrate your ability to leverage clicks, not code, to integrate Order Management with external systems and drive business value. Master the Order Management process and connect key nodes.
• Deployment and Debugging (17%): Understand deployment options and the deployment lifecycle, including object configuration. Create and access an Order Management process as a user.
• Data Model (25%): Demonstrate proficiency with key Order Management objects like Order, Order Summary, Fulfillment Orders, and Return Orders. Learn to establish integrations with B2C Commerce and trace critical data points.
• User Experience and Customization (8%): Enhance staff experiences using Lightning UI. Customize the user experience for users and managers with Lightning Page Editor, Report Builder, and out-of-the-box components.
• Advanced Topics (6%): Diagnose and resolve configuration issues hindering launch. Troubleshoot Order Management process problems and understand the workings of various integrations.

Achieving the Order Management Administrator credential demonstrates your expertise in implementing and managing robust Salesforce Order Management solutions.