Microsoft MB-210 MB-220 Questions Test Verified QA Updated

Exam MB-210 & MB-220 Practice Tests: Master Microsoft Dynamics 365 Sales & Customer Insights

Prepare for your Microsoft certification exams with our comprehensive practice tests for MB-210: Microsoft Dynamics 365 Sales Functional Consultant and MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant. Get verified questions and answers, including hotspots, drag-and-drop exercises, and case studies to maximize your exam readiness.

MB-210: Microsoft Dynamics 365 Sales Functional Consultant

As a Dynamics 365 Sales Functional Consultant, you're pivotal in implementing solutions that meet business needs, identify process improvements, and empower sales teams to achieve their goals. This role involves configuring and expanding the core sales application and leveraging the Microsoft Power Platform to create scalable customer solutions.

Key responsibilities include:

• Supporting the entire sales lifecycle.
• Helping sales teams achieve revenue targets and execute business strategies.
• Configuring integrations, business process flows, visualizations, and custom applications.

To succeed in this role, you should:

• Possess strong business knowledge of sales processes (B2C & B2B).
• Understand the alignment between customer sales processes and Dynamics 365 Sales functionality.
• Be proficient in configuring Microsoft Power Platform, especially model-driven apps.
• Have familiarity with Microsoft 365 services and their interaction with Microsoft Dataverse.

MB-210 Exam Topics:

• Configure Dynamics 365 Sales: Manage core sales features and configure additional tools and services.

MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant

Become a skilled Dynamics 365 Customer Insights (Journeys) Functional Consultant by mastering this exam. You'll implement solutions to attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver valuable marketing insights.

Your responsibilities include:

• Configuring the core marketing application for segmentation, email marketing, interactive customer journeys, and real-time journeys.
• Lead nurturing with personalized experiences, events, surveys, lead scoring, and analytics.
• Ensuring compliance with data privacy and security regulations.

Ideal candidates will have:

• Knowledge of marketing principles.
• Understanding of Dynamics 365 Customer Insights - Journeys and its integration with the broader Dynamics 365 suite.

Familiarity with these integrations is key:

• Microsoft Power Platform
• Other Dynamics 365 customer engagement apps
• Dynamics 365 Customer Insights - Data
• Dynamics 365 Customer Voice
• Other Microsoft 365 applications

You should understand:

• Industry terminology
• Priorities
• Common initiatives
• Standards
• Methodologies
• Best practices

MB-220 Exam Topics:

• Configure marketing applications
• Manage segments and lists
• Create and manage marketing forms and pages
• Manage leads, contacts, and accounts
• Create and manage marketing email messages
• Manage customer journeys
• Manage events and webinars
• Configure Dynamics 365 Customer Voice