Micro Practice Tests: ServiceNow Professional Suite

Prepare for ServiceNow Micro-Certifications & Professional Suite Exams

This comprehensive practice test course equips you with the resources, knowledge, and experience needed to excel in your ServiceNow certification journey. Focus on achieving the required micro-certifications for all ServiceNow Professional Suite certifications, including IT Service Management (ITSM), Customer Service Management (CSM), and Human Resources (HR).

What You'll Master:

• Micro-Certifications: Ace the Performance Analytics (PA), Predictive Intelligence (PI), and Virtual Agent (VA) micro-certification exams. These are essential building blocks for your ServiceNow career.
• Professional Suite Certifications: Understand the path to earning ServiceNow's highly valued Suite certifications (ITSM, CSM, and HR). These certifications are automatically granted upon completion of the required micro-certification set.
• Application Lifecycle Expertise: Demonstrate proficiency in creating and managing records throughout the entire application lifecycle for each covered ServiceNow application.
• Persona-Based Understanding: Articulate the value and baseline features of each application from a user's perspective.
• Implementation Insights: Develop a strong foundation for making key decisions during ServiceNow application implementation.

Exam Focus:

• Micro-Certification Exams Included:

  • Performance Analytics (PA) Micro-Certification: A key component of ITSM and CSM Professional Suites.
  • Predictive Intelligence (PI) Micro-Certification: Relevant for ITSM, HR, and CSM Professional Suites.
  • Virtual Agent (VA) Micro-Certification: Applicable to ITSM, HR, and CSM Professional Suites.

• Exam Content Based On: Official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site.

Exam Question Types:

• Multiple Choice (Single Answer): Select the single best answer from at least four options.
• Multiple Select (Select All That Apply): Choose all applicable answers from at least four options. Be sure to select all correct responses.

Exam Structure & Duration:

• Mainline Exams (CIS-ITSM, CIS-CSM, CIS-HR): Approximately 60 questions.
• Predictive Intelligence Exam: Approximately 15 questions. This course uses a 60-question format for practice.
• Simulation Exams (Performance Analytics & Virtual Agent): 180 minutes, approximately 10 tasks for PA and 14 tasks for VA. Complete assigned work and validate your results.

Predictive Intelligence Exam Scope:

• Predictive Intelligence Architecture (10%)
• Predictive Intelligence Frameworks (50%)
• Predictive Intelligence Implementation Process (30%)
• Training the ServiceNow Instance (10%)

Performance Analytics Exam Scope:

• Performance Analytics Architecture (30%)
• Performance Analytics Deployment (20%)
• Performance Analytics Metrics and KPIs (25%)
• Performance Analytics Visualizations (25%)

Virtual Agent Exam Scope:

• Implementing Virtual Agent (50%)
• Implementing Natural Language Understanding (NLU) (50%)

Important Disclaimer: This course is an independent practice tool and is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.