MB-910: Microsoft Dynamics 365 CRM Practice Tests [2025]

Unlock the power of Dynamics 365 Customer Engagement with this essential certification! This program equips you with the knowledge to leverage Dynamics 365 apps for a unified and personalized customer experience.

Here's what you'll learn:

• Customer Insights: Master how to unify customer profiles and create targeted, personalized customer journeys using Dynamics 365 Customer Insights.
• Sales Optimization: Efficiently guide customers through the entire sales order lifecycle with Dynamics 365 Sales.
• Customer Service Excellence: Empower your agents to effectively manage customer support cases throughout the entire lifecycle using Dynamics 365 Customer Service.
• Field Service Efficiency: Streamline work order scheduling and completion with Dynamics 365 Field Service.
• Microsoft 365 Copilot Integration: Explore how Microsoft 365 Copilot can enhance each of these key areas.

Who is this certification for?

This certification is perfect for anyone looking to begin their journey with Dynamics 365 customer engagement solutions. It serves as a foundational step towards more specialized role-based or specialty certifications, although it's not a prerequisite for them.

Exam Focus:

The assessment covers key areas including:

• Dynamics 365 Customer Insights
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Field Service

Skills Measured:

You'll demonstrate proficiency in:

• Cloud Concepts
• Microsoft 365 Apps and Services
• Security, Compliance, Privacy, and Trust in Microsoft 365
• Microsoft 365 Pricing, Licensing, and Support

Practice for Success:

Our comprehensive practice tests provide over 150+ questions across six unique assessments, complete with detailed explanations. This will help you:

• Solidify your understanding of fundamental concepts related to security, compliance, privacy, and trust within Microsoft 365 apps and services.
• Prepare effectively to pass the MB-910 Fundamentals certification exam.