MB-910 and MB-920 Microsoft Dynamics 365 Practice Test 2025

Prepare for the MB-910 Microsoft Dynamics 365 Fundamentals (CRM) exam and launch your career in customer relationship management! This exam focuses on understanding how Dynamics 365 customer engagement apps can revolutionize customer interactions. You'll learn to:

• Unify customer profiles and deliver personalized customer journeys using Dynamics 365 Customer Insights.
• Streamline the sales order lifecycle with Dynamics 365 Sales, assisting users at every stage.
• Enhance customer support by managing cases throughout the entire customer support lifecycle using Dynamics 365 Customer Service.
• Optimize field service operations through efficient scheduling and completion of work orders with Dynamics 365 Field Service.
• Explore the potential of Microsoft 365 Copilot to augment these customer engagement processes.

The MB-910 exam is ideal for those starting their journey with Dynamics 365 CRM solutions. While it's not a prerequisite, it's a valuable stepping stone towards role-based or specialty certifications.

Skills Covered:

• Dynamics 365 Customer Insights (15-20%): Understand its role in unified customer profiles.
• Dynamics 365 Sales (20-25%): Learn to manage the sales process effectively.
• Dynamics 365 Customer Service (20-25%): Master case management for improved customer support.
• Dynamics 365 Field Service (15-20%): Explore work order scheduling and completion.
• Core Capabilities of Customer Engagement Apps (15-20%): Gain a broad understanding of Dynamics 365 CRM functionalities.

Also, consider the MB-920 Microsoft Dynamics 365 Fundamentals (ERP) exam if you're interested in finance and supply chain management. This exam delves into the features and capabilities of Dynamics 365 Finance and Dynamics 365 Supply Chain Management. With this exam, you'll gain insights into:

• Supporting organizational financial models and associated processes.
• Optimizing business operations, including warehousing and manufacturing.
• Unifying disparate business processes within a single software solution.
• Managing multiple legal entities under one business application.
• Integrating with other Microsoft ecosystem applications.

The MB-920 exam is perfect for those beginning their exploration of Finance and Supply Chain Management solutions. It's a foundational exam that can prepare you for various role-based and specialty certifications.

Skills Covered:

• Dynamics 365 Supply Chain Management (35-40%): Understand supply chain processes and optimization.
• Dynamics 365 Finance (30-35%): Learn about financial management within Dynamics 365.
• Core Capabilities of Finance and Operations Apps (25-30%): Gain a broad understanding of Dynamics 365 ERP functionalities.