Managing Staff with Challenging Behavior

Mastering Difficult Conversations: Managing Staff with Challenging Behavior

This 3-hour course provides managers with practical skills to effectively address and manage staff exhibiting challenging behavior. You'll gain valuable insights into various types of challenging behaviors and understand the negative consequences of inaction.

Key Skills You'll Develop:

• Preparing for Difficult Conversations: Learn proven strategies to effectively prepare for challenging conversations, ensuring a productive and respectful approach.
• Conducting Difficult Conversations: Master techniques for navigating difficult conversations with staff, focusing on clear communication and constructive feedback.
• Effective Follow-Up: Understand the importance of follow-up and learn how to implement strategies to ensure lasting positive change.
• Identifying Team Norms: Discover how to identify both helpful and unhelpful norms within your team dynamics.
• Developing Positive Team Norms: Learn to cultivate positive team norms that proactively prevent challenging behavior from arising.

Course Highlights:

• Practical, Hands-On Learning: The course incorporates engaging lectures and practical tasks designed to help you immediately apply your new skills.
• Real-World Application: Strong emphasis on applying learned concepts to your specific workplace challenges.
• Time Efficient: A focused 3-hour course delivering actionable strategies.

Invest in your leadership skills and create a more positive and productive work environment.