IT Support Technician Fundementals - Hardware and Software

Kickstart Your IT Support Career: Essential Skills for Beginners

This comprehensive course provides the foundational knowledge you need to launch a successful career as an IT support technician. No prior experience is required! We'll cover the core concepts and practical skills that every entry-level IT support professional needs. Build a strong base and prepare for advanced topics like networking, Active Directory, cloud services, Microsoft 365, and server administration.

Here's a detailed roadmap of what you'll learn:

• Computer Hardware Basics:
  • Introduction to Computer Components: Get familiar with the essential parts of a computer system.
  • Processors (CPU): Understand the role and types of processors.
  • Memory (RAM): Learn about RAM, its function, and importance.
  • Hard Disk Drives (HDD) & Solid State Drives (SSD): Explore storage options and their differences.
  • Graphics Cards (GPU): Discover the function of graphics cards.
  • Motherboard: Understand the central hub of the computer.
  • Power Supply: Learn about power requirements and components.
  • Monitors, Mice, and Keyboards: Essential peripherals and their connection.
  • Printers: Basic printer types and connectivity.
• Cables & Connections:
  • HDMI, DisplayPort, DVI, VGA: Understand different video cable types.
  • Audio Cables: Learn about audio connection standards.
  • SATA & USB: Explore storage and peripheral connection protocols.
  • Ethernet: Master wired network connections.
• PC Parts & Connections Summary: A concise review of all hardware components and their connections.
• Basic Hardware Troubleshooting: Develop essential skills for diagnosing and resolving common hardware issues.
• Laptop Basics:
  • Understanding Laptops: A comprehensive overview of laptop components.
  • Laptop Parts: Identify key internal and external components.
  • Connecting Laptops & Docking Stations: Learn about docking station functionality.
  • Common Laptop Hardware Problems: Troubleshooting frequently encountered issues.
• Popular Laptop Brands for Business: Familiarize yourself with the most common PC and laptop brands used in professional environments.
• Computer Software Basics:
  • Operating Systems: Gain a foundational understanding of operating systems.
  • Chrome: Learn to use the Chrome browser effectively.
  • Office Suite: Master essential office productivity tools.
  • Adobe Reader: Understand PDF viewing and basic functionality.
  • VLC Media Player: Learn to play various media formats.
  • Microsoft Teams: Introduction to collaboration and communication.
  • Winzip/WinRaR/7 Zip: File compression and decompression.
  • Snipping Tool: Take and annotate screenshots.

This course provides a solid foundation for aspiring IT professionals and prepares you to tackle more advanced topics in IT support.