IT Help Desk Professional
Master helpdesk skills! Gain hands-on experience in troubleshooting and customer support. Prepare for a job in IT support.
Course Content
IT Help Desk Professional is a beginner-level Udemy course taught by Paul Hill. It runs 1h 36m, is taught in English, and includes a certificate of completion. Learners rate it 4.6 out of 5 from 9,936 reviews, with 31,040 students enrolled. It is a paid course, last updated August 2019.
Kickstart Your IT Career: A Comprehensive Guide
Ready to launch your career in the dynamic IT world? This course provides a solid foundation for aspiring IT specialists, covering essential skills from the ground up.
Mastering Computer Fundamentals:
- Operating Systems: Learn to install and configure operating systems, with a focus on Windows 10, understanding the common installation steps applicable to most OS platforms.
- Hardware Basics: Gain a deep understanding of computer hardware, including components, troubleshooting techniques, and basic upgrade procedures.
- Network Essentials: Explore networking concepts, including DHCP and DNS, and learn to troubleshoot common network connectivity issues using CMD commands.
- Printers: Understand printer types, terminology, driver installation, and basic troubleshooting to resolve printing problems efficiently.
Active Directory Management:
- User Management: Learn how to effectively manage user accounts, permissions, passwords, and access control within Active Directory.
- Folder Permissions: Configure and manage folder permissions based on Active Directory users for secure and organized data access.
Essential Tools & Resources:
- Discover valuable tools and websites to streamline your IT tasks and enhance your professional efficiency.
PC Internals & Troubleshooting:
- Explore the inner workings of a PC, identifying key components and understanding their functions.
- Learn basic PC troubleshooting techniques to diagnose and resolve common hardware issues.
Practical, Hands-On Learning:
With over 90% practical demonstrations, this course emphasizes hands-on experience. We strongly recommend having a test PC to apply and practice the concepts learned.
Expert Instruction:
Benefit from the experience of instructors with over 15 years of combined expertise in the IT field. You'll receive practical, real-world knowledge, not just theoretical concepts.
Prepare for Your IT Interview:
Gain the confidence to excel in help desk interviews with a strong technical background and a solid understanding of IT fundamentals.
Enroll Now & Begin Your IT Journey! This course provides the key to landing your next IT job.
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