Investigative Interviewing

Investigative Interviewing: Practical Skills for Professionals

This entry-level course equips you with the practical skills to confidently conduct investigative interviews with witnesses and individuals involved in disciplinary enquiries or grievance procedures. Whether you're in the business community, public sector, or law enforcement, mastering interview techniques is crucial for achieving fair and lawful outcomes.

What You'll Learn:

• Effective Interview Techniques: Learn to navigate diverse personality types – from liars and truth-tellers to those who remain silent or offer mixed responses. These techniques are tested repeatedly in Employment Tribunals.
• Legal & Ethical Considerations: Gain confidence in doing the right thing, both practically and legally, ensuring your interviews are robust and defensible.
• Consistent Approach: Apply a consistent model to unique situations, creating a reliable framework for gathering information.
• Structured Process: Utilize a fantastic structured process and flowchart system to thoroughly investigate incidents.
• Managing Difficult Situations: Learn how to handle cooperative and non-cooperative individuals, and confidently deal with legal representatives.
• Understanding Admission: Recognize that failure to obtain an admission isn't necessarily the end of the investigation.
• Flowchart of Events: Develop a clear understanding of how to map and analyze events.

Why This Course Matters:

• Widely Applicable: This training is used across the business community and the public sector, and has been adopted by the UK Police.
• Proven Results: The process-driven methodology provides a practical framework applicable to a range of investigatory outcomes, from low-level disciplinary actions to complex criminal investigations.
• Increased ROI: An invaluable tool for investigators, especially those with limited experience.
• Time-Efficient: The techniques are quick to prepare and deliver results.
• Enhanced Professionalism: Professionalizes and adds consistency to interviewing practices.

What Experts Say:

"TFS is providing Hertfordshire with a bespoke "out-of-custody" interview package to enable us to train all our uniformed response and neighbourhood officers. This training is providing officers with skills in recognising when out-of-custody interviews should be staged, how to stage such an interview, interviewing both cooperative and non-cooperative suspects, and dealing confidently with legal representatives; all in all professionalising and adding a consistency to out-of-custody interviewing in Herts.” – Shane O’Neill, Detective Chief Inspector, Hertfordshire Constabulary

“As an experienced LP professional I believe that that the TFS approach to interviewing is like a breath of fresh air. The process driven methodology provides a practical framework that can be used to match all investigatory outcomes from low level disciplinary & grievance procedures to complex criminal investigations. An invaluable tool providing a significant ROI for investigators, especially those with limited experience, I highly recommend the programme.” – Gary Tattersall, Group Risk Manager, Jack Wills

“As an experienced investigator working within an ever changing company, time considered for investigations has always proven to be limited. The TFS investigation and interview techniques offer a structured process that is easy to follow, quick to prepare and gets the results required whilst demonstrating a clear understanding of investigations in business and knowledge of employment law. I also liked the approach to the training, particularly with the role-play exercises, it makes it go beyond just theory.” – Leyton, Morgan, Head of Business Protection at Sally Salon Services

About TFS:

TFS is a leading UK Risk Consultant (www.tfsuccess.com) providing expert training and consultancy services.