INTELIGÊNCIA EMOCIONAL: Como lidar com pessoas difíceis

Improve Workplace Relationships & Achieve Professional Goals

Unlock your full potential at work by mastering the art of interpersonal communication. This comprehensive course provides practical strategies to build stronger relationships with colleagues, superiors, clients, and teams – leading to increased recognition, influence, and job satisfaction. Learn what to say and how to say it to foster positive interactions and achieve your career objectives.

Course Foundations:

The techniques taught are rooted in proven principles of:

• Personal Influence: Harness the power of persuasion.
• Emotional Intelligence: Understand and manage emotions effectively.
• NLP (Neuro-Linguistic Programming): Utilize language patterns for impactful communication.

Drawing on the work of renowned experts like Robert Cialdini, Daniel Goleman, Anthony Robbins, and Claudio Naranjo, this training offers a robust theoretical framework.

Course Modules:

• Section 1: Mastering Communication: Discover the power of words. Learn effective phrases to achieve desired outcomes and identify language patterns that undermine your credibility. Focus on impactful communication techniques.
• Section 2: Navigating Difficult People: Develop strategies for handling challenging personalities. This section features 14 lessons addressing common difficult situations in the workplace. Learn to de-escalate conflict and build rapport.
• Section 3: The Power of Body Language: Complement your verbal communication with impactful non-verbal cues. 16 lessons explore how to use body language to amplify your message and build stronger connections.
• Section 4: Force Sequences for Results: Implement advanced techniques using carefully crafted sequences of phrases to achieve specific outcomes. This section includes 15 lessons, each offering a unique and powerful approach to influencing others. Learn to shape perceptions and achieve desired results.
• Section 5: Personal Principles for Success: Gain guidance from 7 core principles designed to empower you to overcome workplace challenges and build positive relationships. Develop a strong foundation for effective communication.
• Bonus: Emotional Intelligence Mini-Course: Elevate your emotional intelligence with a 5-step process. This mini-course covers:
  • Self-Awareness: Deepen your understanding of your own emotions.
  • Self-Management: Develop strategies for controlling your reactions.
  • Social Awareness: Enhance your ability to understand others.
  • Relationship Management: Build stronger and more effective connections.
  • Emotional Leadership: Lead with empathy and inspire your team.

This course is ideal for anyone seeking to improve their workplace relationships with bosses, clients, colleagues, and teams. Invest in yourself and unlock your potential for professional success!