How to have successful courageous conversations at work

Learn to navigate challenging conversations with this practical course designed to equip leaders and managers with the skills to handle difficult discussions effectively. Developed from the real-world experience of Sarah Lewis, a seasoned trainer in leadership and management, this course provides a comprehensive framework for courageous conversations, whether addressing performance issues with staff or engaging in sensitive dialogue with your boss.

Inside, you'll discover a step-by-step process, from initial preparation to successful execution and effective follow-up. The course emphasizes the importance of balancing both the interpersonal dynamics and the specific behaviors at play to maximize the chances of a productive outcome.

We delve into two key areas of courageous conversations:

• Correcting Procedural Errors: Learn how to address mistakes and ensure processes are followed.
• Repairing Damage from Poor Communication/Relationships: Develop strategies to mend fractured relationships and improve communication patterns.

Beyond these specific scenarios, you'll gain valuable insights into general strategies for preparing for any difficult conversation.

Recognizing that anxiety is a common hurdle, this course includes exercises to help you manage pre-conversation stress and cultivate a more focused and constructive mindset. We’ll help you shift from apprehension to proactive engagement.

The course pathway is grounded in a robust preparation model and draws upon three key areas of positive psychology research, ensuring a blend of practical application and evidence-based techniques.

By the end of this course, you'll have:

• A clear route map for preparing and conducting courageous conversations.
• Increased confidence to approach challenging discussions.
• The tools to create the best possible opportunity for a successful outcome in your next difficult conversation.
• A deeper understanding of how to address difficult topics with empathy and clarity.