Health Cloud Accredited Professional Questions

The Health Cloud Accredited Professional credential validates your expertise in leveraging Salesforce Health Cloud to drive impactful healthcare and life sciences solutions. This certification recognizes practitioners skilled in scoping, architecting, planning, and delivering outcomes using industry-standard data models within the Health Cloud platform. Ideal for professionals aiming to demonstrate proficiency in building and implementing solutions that address real business challenges, adhere to platform best practices, and generate lasting value on top of the core Salesforce infrastructure.

Who Should Pursue This Certification?

The Accredited Professional exam is designed for Salesforce Partners with access to the Partner Learning Camp and Partner Community. Typical candidates possess:

• 2-3 years of experience in Healthcare & Life Sciences (HLS) consulting, combined with hands-on Salesforce implementation.
• Proven experience in shaping solutions using Health Cloud features and leading customer implementations.
• A strong desire to demonstrate expertise in cloud solution delivery, particularly with Health Cloud applications and use cases.

Core Skills & Capabilities:

Successful candidates typically demonstrate proficiency in:

• Leading and contributing to implementation projects.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Solid understanding of the Healthcare & Life Sciences (HLS) domain and the Salesforce Health Cloud data model.
• Database management and fundamental database knowledge.
• Familiarity with the software development lifecycle.
• Solution design and configuration aligned with Salesforce best practices.
• Effective expectation management and issue resolution with clients.
• Building scalable and maintainable solutions, translating business requirements into Health Cloud architectures.
• Prioritizing and escalating customer issues as needed.

Prepare for the Health Cloud Accredited Professional Exam

This guide provides a comprehensive overview to help you prepare for the Health Cloud Accredited Professional Exam. It outlines the target audience, recommended training resources, and a detailed breakdown of exam objectives to focus your study efforts. A combination of practical project experience, partner-provided curriculum, and self-study is generally the most effective approach to success.

Exam Details:

• Format: 60 multiple-choice / multiple-select questions
• Duration: 90 minutes
• Passing Score: 63%
• Release Date: Summer ’24
• Registration Fee: USD 150 (plus applicable taxes)
• Retake Fee: USD 150 (plus applicable taxes)
• Delivery: Proctored – either at a test center or online (closed-book)
• Resources Allowed: None

Exam Outline & Objectives:

The Health Cloud Accredited Professional Exam assesses your knowledge and skills across the following key areas:

• Discovery (11%):
  • Define personas and stakeholders based on customer use cases.
  • Identify necessary capabilities for successful project analysis based on customer requirements.
  • Gather functional and technical requirements to meet customer outcomes.
• Design (42%):
  • Design Health Cloud solutions according to best practices based on customer requirements.
  • Model patients, providers, healthcare facilities, and other entities using appropriate Health Cloud objects.
  • Create optimal application solution designs leveraging Health Cloud best practices.
  • Determine when to utilize specific Health Cloud capabilities.
  • Design solutions for specific Health Cloud verticals to meet unique requirements.
  • Create solution designs utilizing best practices and Health Cloud modules based on business processes/requirements.
  • Define success metrics/KPIs and configure Salesforce for reporting on these metrics.
  • Design and implement appropriate organizational security and data access considerations to meet security/compliance requirements.
  • Determine the optimal integration strategy for customer Salesforce orgs, considering external systems and data requirements.
  • Design future-state business processes based on business requirements.
  • Create a data migration strategy ensuring accuracy and integrity, considering legacy and future-state systems.
• Implement (42%):
  • Install Health Cloud according to best practices after finalizing a design.
  • Configure Health Cloud applications or solutions to meet customer needs.
  • Configure OmniStudio components for Health Cloud to meet customer requirements.
  • Customize Health Cloud to address specific customer needs.
  • Utilize Salesforce Integration capabilities (standard APIs) with Health Cloud.
  • Configure security, sharing, and visibility rules to meet customer needs.
  • Configure Salesforce to provide agreed-upon reports based on success criteria.
• Deploy (5%):
  • Determine pre-deployment steps for a specific use case.
  • Determine post-deployment steps for a specific use case/capability within Health Cloud.
  • Manage technicians via the Mobile app and related capabilities.

This certification demonstrates your ability to deliver