Gestão de Conflitos
Master conflict resolution skills for a smoother workplace. Learn modern techniques to navigate disagreements and build better relationships.
Course Content
Gestão de Conflitos is an all-levels Udemy course taught by Dante Bonetti. It runs 53m, is taught in Portuguese, and includes a certificate of completion. Learners rate it 4.5 out of 5 from 2,173 reviews, with 4,438 students enrolled. It is a paid course, first published May 2020.
Human interactions often lead to conflict. While conflict is inevitable, how you respond is a choice. Negotiation is a critical skill in navigating these situations. This course focuses on both leadership and conflict management, exploring how leaders can effectively manage disputes within an organization.
Here's what you'll gain:
- Understand the Leader's Role: Learn the vital role a leader plays in conflict management.
- Confronting Conflict Concepts: Gain a deep understanding of conflict concepts and their potential impact.
- Identifying Conflict Types: Recognize various conflict styles and common contexts.
- Modern Conflict Resolution Techniques: Master contemporary conflict resolution techniques, with a strong emphasis on negotiation.
The course is structured into 4 key modules:
- Diverse Perspectives on Conflict: Explore different viewpoints and frameworks for understanding conflict.
- Deconstructing Conflict Components: Analyze the core elements that contribute to conflict.
- Navigating Difficult Conversations: Develop skills for handling challenging and sensitive conversations.
- Effective Conflict Resolution Strategies: Implement practical conflict resolution strategies for successful outcomes.
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