English Learning: Telephone skills necessary in all business

Boost your confidence in English for telephoning with this practical, short course designed for effective business communication. This course equips you with the essential skills to excel during telephone calls, whether you're in employment or looking to improve your English communication skills.

What you'll learn:

• Master Telephone Etiquette: Develop strategies for clear and professional communication over the phone.
• Conversation Sequencing: Learn how to structure and flow a telephone conversation effectively.
• Essential Skills: Gain proficiency in key areas like spelling over the phone, taking messages, and leaving messages.
• Business English for Calls: Focus on practical phrases and vocabulary specifically for business English telephone interactions.

Course Features:

• Progressive Skill Development: The course is structured with six units, gradually increasing in complexity to build your abilities.
• Practical Exercises: Benefit from a wide range of exercises and hands-on tasks in each unit.
• Targeted Language Focus: Each unit highlights key language points, useful phrases, and effective communication strategies.
• Engaging Role-Plays: Participate in motivating role-plays to practice your speaking skills in realistic scenarios.
• Structured Learning: Each unit includes a STARTER warm-up activity and an OUTPUT section for discussion and reflection.
• Real-World Examples: Examine model telephone conversations with both local and international clients.
• Printable Resources: Utilize printable worksheets and exercises to reinforce vocabulary and communication skills.

This short, intensive course can be completed in just 5-7 hours, allowing for rapid progress. It's the ideal solution for anyone needing to make effective telephone calls in a business context and improve their overall English for professional purposes. Perfect for students in employment seeking to enhance their communication abilities.