Demand and Work Management: A Practical Guide

Are you feeling overwhelmed by a constant influx of work requests? Do you struggle to balance your own workload with the demands of your team or department? It's time to explore a more effective approach with Demand and Work Management: A Practical Guide. This course equips you with the essential skills, approaches, tools, and techniques to master demand management and optimize your organization's workflow.

Here's what you'll learn:

• Understanding Demand Management: Gain a clear definition of demand management and discover its crucial role in organizational success. Explore the numerous benefits of demand management and how a robust process can transform your operations.
• Demand vs. Work: Learn to differentiate between demand and work, and understand how they relate to the three core work types driving organizational activity:
  • Operations: Maintaining ongoing business processes.
  • Projects: Temporary endeavors with defined start and end dates.
  • Initiatives: Strategic, long-term undertakings.
• Practical Implementation: Develop the ability to:
  • Create backlogs: Effectively capture and prioritize work requests.
  • Perform grooming: Refine and prepare backlog items for execution.
  • Design portfolio, program, and project management structures: Establish frameworks for managing diverse work streams.
  • Set up Kanban boards: Visualize workflow and improve team efficiency.
  • Model teams: Structure teams to align with various demand and work processes.

By the end of this course, you'll possess the skills and knowledge to implement proven demand and work management techniques. You'll be able to effectively capture and manage demand from executives to end-users, and consistently deliver high-quality work outcomes. Take control of your workload and unlock greater efficiency with demand and work management.