Customer Support 101: Building Excellence
Boost customer support skills with expert training! Improve satisfaction, build loyalty & learn to use AI for better service.
Course Content
Customer Support 101: Building Excellence is an all-levels Udemy course taught by SupportYourApp Academy. It runs 1h 9m, is taught in English, and includes a certificate of completion. Learners rate it 4.9 out of 5 from 52 reviews, with 83 students enrolled. It is a paid course, first published June 2025.
Discover the essentials of customer support with Customer Support 101, a comprehensive course from SupportYourApp. For over 15 years, SupportYourApp has delivered secure customer service solutions, blending human expertise with cutting-edge AI tools. With a team of 1500+ professionals, we're dedicated to fostering lasting customer relationships and driving business growth.
This online customer service training program delves into both customer support strategy and practical customer support execution. Learn how to leverage excellent customer service and modern technology to cultivate loyal clients. Whether you're a beginner or seasoned professional, this course provides the fundamental skills for effective, empathetic, and scalable customer support.
Sharpen your communication skills and apply them immediately. Upon completion, you'll earn a certificate of completion, demonstrating your readiness to lead or contribute to high-performing customer service teams.
By the end of this course, you will be able to:
- Understand AI in customer support: Explore the role of AI-powered tools in modern customer service.
- Boost customer satisfaction (CSAT): Learn how to build rapport and increase customer loyalty.
- Develop a customer-centric mindset: Implement a customer-centric approach across all levels of your customer support operations.
- Balance hard and soft skills: Master the interplay of technical abilities and interpersonal skills in customer support to prevent revenue loss.
- Apply practical knowledge: Utilize three effective scorecards to immediately apply the skills you've learned.
This customer care course is perfect for business owners, customer service executives, managers, and team leaders seeking to elevate their customer interactions. It's designed for professionals looking to create a powerful synergy between human and AI support and build lasting customer relationships. Expand your leadership toolkit and gain actionable knowledge to create a lasting impact on your business.
Created by the SupportYourApp team in collaboration with Kseniia Barchenko, L&D Consultant.
Hire the developers behind TutorialSearch.io
We built this site — full-stack web apps, AI integration & automation. Tell us what you need and we'll build yours.