Customer Success 101

Customer Success is a rapidly expanding field within the technology industry, focused on customer retention and maximizing customer value. As technology companies scale, the demand for skilled Customer Success professionals is soaring. Leading tech giants like Uber, Google, and Microsoft now heavily invest in Customer Success, and this trend shows no signs of slowing down.

This high-impact course delivers essential Customer Success knowledge efficiently, cutting through the unnecessary details to provide you with actionable insights. You'll build a strong foundation in Customer Success, exploring its origins, key metrics, essential tools, and the typical responsibilities of a Customer Success Manager (CSM). We'll also cover the practical steps to secure a Customer Success job.

What sets this course apart? We specialize in Customer Success within SaaS organizations, offering a unique perspective on this pioneering industry – a focus often missing from other courses. Learn directly from two instructors with a combined ten years of hands-on Customer Success experience at various SaaS companies across North America, Australia, and Europe. They've directly participated in building and scaling Customer Success teams, giving you invaluable insights into the ideal Customer Success profile and strategies for landing your first role.

Bonus: Enjoy an interactive Q&A session with the instructors, addressing frequently asked questions from students!

Already working in Customer Success? This course provides a valuable refresher on core Customer Success principles and offers practical resources to enhance your current role and improve your customer-centric approach.