Contact Center AI: Operations and Implementation
Learn Contact Center AI operations & implementation. This course builds on previous modules to help you optimize customer experiences with AI.
Course Content
Contact Center AI: Operations and Implementation is an intermediate-level Pluralsight course taught by Google Cloud. It runs 1h 17m, is taught in English, and includes a certificate of completion. It is a paid course, first published September 2021.
Contact Center AI: Operations and Implementation is the third course in the Customer Experiences with Contact Center AI series. This intermediate-level course focuses on the practical aspects of deploying and managing AI-powered virtual agents within your existing contact center infrastructure.
Key topics covered include:
- Integrating Conversational Solutions: Learn best practices for seamlessly integrating conversational AI with your current contact center software.
- Human Agent Assistance (Agent Assist): Discover how to build a robust framework for efficient and effective human agent support when needed. Understand the technology behind Agent Assist and leverage connectivity protocols, APIs, and platforms for successful integration.
- Scalable & Secure Implementation: Gain insights into implementing virtual agent solutions securely and at scale.
- Dialogflow Environment Management: Master Dialogflow's Environment Management tool for deploying different versions of your virtual agent for various purposes and testing.
- Compliance & Regulations: Understand the crucial compliance measures and regulations to consider when launching your virtual agent into production.
- Avoiding Design & Implementation Pitfalls: Benefit from expert tips to prevent common mistakes that can negatively impact customer experience.
Who should take this course?
This course is designed for professionals in the following roles:
- Architects & Systems Integrators: Implementing Contact Center AI solutions.
- Conversational Architects: Designing and building conversational experiences.
- Contact Center Virtual Agent & Application Developers: Developing and maintaining virtual agents.
- Business Managers: Overseeing the implementation and operation of AI in the contact center.
Prerequisites:
A foundational understanding of conversational AI is recommended. It is required to have completed the Contact Center AI: Conversational Design Fundamentals course. If you are not comfortable with development concepts, you may choose to skip the Contact Center AI: Building a Dynamic Virtual Agent course, the second course in the series.
Want AI in your product? Hire the team behind TutorialSearch.io
LLM features, RAG, agents and automation wired into a real product — built by the devs who shipped this site.