Conflict Management with Emotional Intelligence

Understanding and Managing Conflict: A Practical Course

Conflict is an inevitable part of life, arising from differing needs and desires over resources like money, goods, services, power, time, and more. Whether at home, work, in teams, or between nations, conflict arises when multiple parties want something limited. This course provides the skills and tools to proactively navigate disagreements and foster more efficient communication when working with others.

Key Benefits of this Conflict Management Course:

• Identify the Root of Conflict: Learn to pinpoint the underlying causes of conflict and understand how people react to challenging situations.
• Recognize Expected Conflict: Understand why conflict is often a natural and even beneficial part of healthy relationships, fostering learning and creativity.
• Master Conflict Resolution Modes: Compare and contrast various conflict resolution styles, understanding their strengths and weaknesses. Take a questionnaire to discover your preferred conflict mode.
• Enhance Emotional Intelligence: Develop your emotional intelligence – the ability to balance emotions and logic – crucial for effective conflict management. Learn skills like rapport, empathy, and active listening.
• Defuse Conflict & Achieve Productive Outcomes: Practical exercises help you reframe and defuse conflict, leading to more positive results.
• Improve Time Management & Flexibility: Understand how your behavioral preferences regarding time impact your flexibility and how this influences conflict situations.
• Build Stronger Relationships: Discover how emotional intelligence can be used to resolve conflict and build stronger emotional bonds with colleagues and others.
• Practical, Actionable Strategies: Gain immediately applicable hints and strategies for dealing with conflict in real-world scenarios.

Course Content & Activities:

This comprehensive course includes:

• Lectures: Delivering core concepts and frameworks.
• Quizzes: Reinforcing learning and assessing understanding.
• Comprehensive Course Notes: Providing detailed information for future reference.
• Interactive Exercises: Eight practical exercises designed to promote reflection and application, including:
  • Working with Conflict
  • Exploring Conflict and What it Means
  • The Rules of Assertiveness
  • Managing Toxic Situations
  • Chimp Reactions and Human Emotions
  • The Thomas-Kilmann Conflict Mode Assessment
  • Assessing and Focusing on How you Use your Time Preference
  • Reviewing your Learning
• Lightbulb Moments Resource Cards: Providing quick reminders of key concepts.

Course Structure & Duration:

This course is designed as a one to two-day workshop, equivalent to 8-12 hours of training. It complements other emotional intelligence courses and is endorsed by the Institute of Leadership and Management.

Important Note: This course requires active participation. Success depends on completing the exercises, engaging in reflective thinking, and discussing your development with others. Simply watching the videos will not provide the full benefit.

Accessibility:

• All PDFs are Section 508 / ADA compliant and available online.
• PDFs are available in English and French.
• Videos are high-definition (1080p) with grammatically correct English captions.

Last Updated: October 2025