Computer Networking Basics for Desktop Support Technicians

Master the Fundamentals of Computer Networking and the OSI Model

This course provides a comprehensive introduction to computer networking, perfect for beginners and a valuable refresher for those with some industry experience. You'll gain a solid understanding of core networking concepts and build a strong foundation for career advancement in IT support and network support roles.

Here's what you'll learn:

• Understanding Network Devices: Explore the key differences between switches and hubs and how they impact network performance.
• Data Transmission: Learn about half duplex and full duplex data transmission methods and their implications for network efficiency.
• IP Addressing: Get a clear understanding of both IPv4 and IPv6 addressing schemes and their roles in modern networking.
• Quality of Service (QoS): Discover the functions and importance of Quality of Service (QoS) in ensuring optimal network performance for critical applications.
• The OSI Model: Delve into a high-level explanation of each layer of the OSI Model and how they work together to facilitate communication. This is crucial for anyone working with networks.
• Networking Basics for Career Growth: Specifically designed to help service desk technicians transition to desktop support or infrastructure/network support positions.

You'll gain practical knowledge to effectively recognize and work with both IPv4 and the increasingly important IPv6 protocols. By the end of this course, you'll have a strong grasp of networking principles, preparing you for more advanced roles and helping you confidently progress in your IT career. Whether you're new to networking or looking to refresh your skills, this course offers valuable insights.