Advance IT Troubleshooting for IT Support Professional

Master advanced Windows 10 and Windows 11 IT troubleshooting skills with this comprehensive course, taught by a Microsoft Certified Solutions Expert (MCSE). Gain practical experience essential for roles like technical IT support technician, technical support/desktop support, or system administrator.

This course provides hands-on practice within a virtual PC environment, ensuring your primary system remains unaffected. Basic knowledge of Windows 10, Windows 11, Active Directory Domain, PowerShell, and a practice system is recommended.

Here's what you'll learn:

• Virtualization Fundamentals:
  • Prepare a virtual test lab.
  • Install Hyper-V on your local system.
  • Create and configure Virtual Machines (VMs).
  • Download and install free evaluation OS images.
• Windows Installation & Booting:
  • Install Windows 10 and Windows 11.
  • Understand the Hyper-V interface.
  • Increase disk and memory usage with snapshots for time-saving efficiency.
  • Make a USB bootable drive using both GUI and command-line tools (CLI).
  • Access the boot menu for troubleshooting.
• Troubleshooting & Optimization:
  • Troubleshoot without rebooting: Resolve stuck Windows services, unresponsive applications, and desktop logoffs.
  • Manually log off other users and remotely log off users via PowerShell.
  • Address replication delays related to assigned permissions.
  • Resolve domain trust issues without requiring rejoining and rebooting.
  • Optimize system performance and fix slowness issues.
  • Monitor CPU, memory, and HDD utilization.
  • Identify and terminate high-utilization processes.
  • Check startup time and perform reboots.
  • Uninstall unwanted applications.
  • Run Disk Cleanup (including non-essential system files).
  • Perform deep cleaning using TreeSize Free.
  • Defragment disk for optimal performance.
  • Disable startup applications and unwanted services.
• Active Directory (Optional):
  • Introduction to Active Directory: Learn the fundamentals of AD.
  • Create a virtual machine for Server 2019.
  • Install Windows Server 2019.
  • Rename the system name.
  • Understand Server Manager.
  • Install the Active Directory role.
  • Promote the Active Directory Domain Controller.
  • Set a static IP address.
  • Active Directory User Management: Explore ADUC and ADAC.
  • Manage users (user accounts, service accounts, groups).
  • Understand default quota settings for rejoining systems.
  • Check password expiration and account status.
• File System Troubleshooting:
  • Manage Recycle Bin settings and data recovery.
  • Address profile issues for multiple users.
  • Close locked open files on file servers.
  • Fix "Filename is too long" errors.
• Useful System Tricks:
  • Configure auto-login settings on Windows.
  • Execute applications in system account context.
• Windows 11/10 Command-line Administration:
  • Install Windows 11 virtually.
  • Introduction to available command-line tools (Part 1 & 2)
  • Retrieve installed application details using commands.

Many more lectures are in progress and will be updated soon!